Last Updated: March 18, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the Aris Detect platform.

By accessing or using Aris Detect (the “Platform”), you (“User” or “you”) agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform. These Terms constitute a legal agreement between you and Aris Detect (referred to as “Aris Detect”, “we”, “us”, or “our”).

1. User Responsibilities As a user of the Aris Detect SaaS platform for automated roof inspection reporting, you agree to the following responsibilities:

Verification of AI Annotations: You must independently verify all AI-generated annotations, findings, and recommendations produced by the Platform before presenting them to clients or relying on them. The Platform’s AI suggestions are intended to assist you, but they are not guaranteed to be accurate or complete. It is your responsibility to double-check and confirm the accuracy of any report or output. No Guarantee of Accuracy: You acknowledge that Aris Detect does not warrant or guarantee the accuracy, reliability, or completeness of AI-generated annotations or reports. All analyses and reports produced by the Platform should be treated as preliminary or advisory. You should never assume the Platform’s output is infallible, and you accept that errors or omissions may exist.

Appropriate and Lawful Use: You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations. You will not use Aris Detect for any activities of a criminal, fraudulent, or otherwise inappropriate nature. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.

No Sensitive or Confidential Uploads: You must not upload sensitive, confidential, or personal images or data to the Platform unless you have the legal right and necessary consents to do so. This includes, for example, images that contain personally identifiable information, confidential building plans, or any content protected by privacy laws. You are solely responsible for obtaining any required permissions (such as from property owners or individuals captured in images) before uploading data to Aris Detect.

User Indemnity for Uploads and Privacy: If you upload any content to the Platform, you agree that such content does not violate any third-party rights (including privacy, confidentiality, or intellectual property rights). You will indemnify and hold harmless Aris Detect and its officers, directors, employees, and agents from any claims, losses, or liabilities arising out of your uploads or use of the Platform’s outputs. This includes, but is not limited to, claims that you uploaded content without permission, infringed someone’s rights, or violated privacy laws. In particular, if a privacy breach occurs due to content you provided (for example, an individual’s personal information appearing in an image without consent), you bear full responsibility and will cover any resulting damages or legal fees incurred by Aris Detect.

‍Client and Third-Party Communications: You are solely responsible for how you use and communicate the Platform’s findings to your clients or any third parties. If you choose to share Aris Detect’s reports or outputs, you must make it clear that the report is generated with the assistance of AI and ensure its accuracy through your own expertise or additional inspection. Aris Detect will not interact with or provide any assurances directly to your clients on your behalf.

By adhering to the above responsibilities, you help ensure that the Platform is used safely, ethically, and as intended. Failure to uphold these responsibilities may result in suspension or termination of your account (see Section 6. Termination & Account Suspension).

2. Pricing & Payment

Aris Detect is provided on a subscription and credits model. By using the Platform, you agree to the following terms regarding pricing and payments:

Subscription Model (Seats/Logins): Access to Aris Detect requires an active subscription for each user login (or “seat”). Subscription fees (e.g., a monthly or annual fee per user or per organization account) will be charged according to the plan you select. Each authorized user of your account must have a valid paid subscription seat. You are responsible for paying all subscription fees for the duration of your use. Failure to pay subscription fees when due may result in suspension of access or termination of your account.

Pre-Paid Report Credits: In addition to subscription fees, generating automated roof inspection reports on the Platform uses a credit system. You must purchase report credits in advance on a pay-as-you-go basis. Each time you generate or download a report (or use certain AI processing features), a specified number of credits will be deducted from your balance. The pricing for credits and the number of credits required per report or action will be as indicated on the Platform or in your subscription plan details. It is your responsibility to ensure you have sufficient credits in your account to use the report generation features.

Credit Usage and Expiry: Pre-paid credits are typically consumed as you use the service. Unless otherwise stated, credits do not expire for as long as your account remains active and in good standing. However, Aris Detect reserves the right to introduce an expiration period for unused credits in the future (for example, if required for system or accounting reasons), in which case you will be given reasonable notice of such change. Credits have no cash value and are not transferable except as explicitly permitted by Aris Detect.

No Guaranteed Refunds: All payments (subscription fees and credit purchases) are final and non-refundable. Aris Detect does not guarantee refunds for any subscription fees, unused report credits, or other charges. This policy applies regardless of usage – for example, if you do not use all your purchased credits or decide to stop using the service before your subscription term ends, you will generally not be entitled to a refund for any remaining credits or time.

Discretionary Compensation: While refunds are not guaranteed, Aris Detect reserves the right to provide compensation, credit adjustments, or refunds at its sole discretion in exceptional circumstances. For instance, if a significant service disruption or error on our part results in you being unable to use the Platform or credits as intended, we may choose to compensate you by issuing additional credits or extending your subscription. Any such compensation will be determined on a case-by-case basis and is not a waiver of our general no-refund policy.

Pricing Changes: Aris Detect may modify the pricing for subscriptions or credits from time to time. Any changes to fees or pricing will be communicated to you (for example, via email or through the Platform) with reasonable advance notice. Pricing changes will not affect your current subscription term or already-purchased credits, but new rates may apply upon renewal of a subscription or purchase of new credits after the notice period. If you do not agree to any pricing change, you may choose not to renew or to terminate your subscription per Section 6.

Taxes: All fees and prices are stated in Australian Dollars (AUD) unless otherwise indicated. Prices may be advertised exclusive of GST where permitted by law. If GST or any other applicable sales tax is required to be collected, it will be added at checkout or as otherwise specified in your invoice. You are not responsible for calculating or remitting GST to tax authorities—Aris Detect will handle all required tax obligations.

By purchasing a subscription and credits, you agree to pay the charges for the plan and credits you select, and you authorize Aris Detect (or its payment processor) to charge your provided payment method for all such amounts. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms and may suspend or terminate your access for non-payment.

3. Data Ownership & Privacy

Aris Detect respects your data and privacy, but it’s important to clarify how ownership and usage of uploaded data are handled:

User Ownership of Content: You retain any ownership rights you have in the images, data, and content you upload to the Platform. Aris Detect does not claim ownership of your raw uploaded images or inspection data. However, by uploading or submitting content to Aris Detect, you grant us a broad license to use that content as needed to provide and improve our services.

License to Use Uploaded Data: You grant Aris Detect a worldwide, royalty-free, non-exclusive, perpetual license to use, copy, store, transmit, modify, create derivative works from, and analyze any data, images, or other content you upload to the Platform. This license allows Aris Detect to:

-Process and display your images/data to provide you with the roof inspection analysis and reports.

-Use your uploaded data to train, improve, and refine our AI models and algorithms (for example, using past images and annotations to improve detection accuracy).

-Aggregate or anonymize your data and include it in analytics or industry reports (e.g., statistics on roof conditions), provided that such use does not disclose any personal or confidential information.

-Create backups or copies of the data for operational continuity and safety.

This license survives termination of your account solely for the purposes stated above. We will not use your uploaded content for marketing or publicity without obtaining your permission, except that we may reference general use of our Platform by users in marketing (e.g., “X number of roof inspections performed” etc.) in an anonymized way. Aris Detect’s Rights to Platform Data: All data generated by the Platform itself (such as AI-generated annotations, analytics, or performance metrics) and all improvements to the Platform or AI models derived from analyzing user content are and remain the property of Aris Detect. We retain all rights, title, and interest in and to the Platform and its code, algorithms, and outputs (excluding your raw uploaded content). You are granted a limited license to use the reports and AI outputs for your legitimate business purposes (for servicing your clients, etc.), but you do not acquire any ownership in the underlying AI or software-generated processes.

‍Privacy of Personal Information: Aris Detect is committed to protecting personal information. We will not sell, rent, or share your personal information with third parties for their own marketing or independent use without your explicit consent. Any personal data you provide to us (such as your name, contact details, billing information) will be used only for operating the Platform, processing payments, providing customer support, and as otherwise described in our Privacy Policy (if available) or these Terms. We implement reasonable security measures to safeguard your personal data. However, you are responsible for ensuring that any personal information in the content you upload (for example, faces of individuals in images, identifiable property information, etc.) has been collected and shared with us in compliance with privacy laws.

Data Security and Storage: We will endeavor to maintain appropriate technical and organizational measures to protect your uploaded data against unauthorized access, loss, or disclosure. However, no storage system or transmission of data over the internet can be guaranteed as 100% secure. You understand that any data you upload is provided at your own risk. Aris Detect is not responsible for any unauthorized access or breach that is beyond our reasonable control (for example, if you reuse a weak password and your account is compromised, or if there is a force majeure event affecting our data center).

Data Retention and Deletion: Uploaded images and data may be retained on our systems as long as needed for the purposes of providing the service and as required by our backup and data retention policies. If you delete content from the Platform or terminate your account, Aris Detect may retain copies of your data in secure backup storage for a limited period of time (due to automated backup processes). Any continued use of data (such as for AI training) will be on an anonymised or aggregated basis. If you require deletion of certain data for compliance with law (e.g., a person’s personal information), please contact us and we will work with you to address the request in accordance with our legal obligations.

In summary, you own your content, but you give Aris Detect permission to use it to provide and improve the service. We will protect personal information and ensure that we use your data responsibly. Please review our separate Privacy Policy (if provided) for more detailed information on how we handle personal data and privacy.

4. Liability & Disclaimers Aris Detect provides an innovative AI-powered tool to assist with roof inspection reporting, but there are important limitations to our liability and warranties that you need to understand. By using the Platform, you acknowledge and accept the following disclaimers:

‍Service Provided “As-Is”: Aris Detect is provided on an “as is” and “as available” basis. While we strive for high quality and reliability, we make no warranty or guarantee that the Platform will be error-free, uninterrupted, or will meet your requirements. To the fullest extent permitted by law, Aris Detect disclaims all warranties, express or implied, regarding the Platform and its outputs, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not guarantee that our AI will identify every roof defect or issue, or that the reports will be fit for any particular purpose. Use of the Platform is at your own risk.

AI as an Assistive Tool – No Professional Advice: You understand that the Platform’s analysis, annotations, and reports are generated by an artificial intelligence system and are intended to assist but not replace human expertise. The AI may occasionally produce incorrect, incomplete, or misleading information. Aris Detect does not provide professional engineering, architectural, or roofing advice. The outputs of the Platform do not constitute certified professional reports. You must use your own professional judgment and, where appropriate, seek the advice of licensed professionals when interpreting the results. Any decisions or actions you take (such as advising a client on roof repairs or safety) based on the Platform’s outputs are entirely your responsibility.

User’s Responsibility for Accuracy: You bear full responsibility for the accuracy and integrity of any report or presentation you deliver to clients or other third parties using information from Aris Detect. Before relying on any AI-generated annotation or report, you must verify its correctness (as noted in Section 1). Aris Detect shall not be liable for any claims, damages, or losses arising from inaccuracies, errors, or omissions in the reports or data, whether caused by the AI, by incorrect input or usage by the user, or by any other factor. In practice, this means if a report generated by the Platform turns out to be flawed or incomplete, you (not Aris Detect) are responsible for any consequences of using that report.

Indemnification: You agree to indemnify, defend, and hold harmless Aris Detect, its parent company, affiliates, officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Platform or outputs; (b) any report or content you generate using Aris Detect and provide to a third party; (c) any breach by you of these Terms (such as unauthorized use of content, or failure to comply with user responsibilities); or (d) your violation of any law or the rights of any third party in connection with your use of the Platform. This indemnity covers, for example, claims made by your clients or other parties alleging that they suffered harm because a roof issue was missed or misidentified by an Aris Detect report, or claims that you collected imagery in violation of privacy rights. Aris Detect will provide notice to you of any such claim, but failure to notify promptly will not relieve you of your indemnification obligations except to the extent it materially prejudices your ability to defend the claim. You agree to cooperate with us in defending any claim. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you (at your expense), and you agree not to settle any such matter without our prior written consent.

Verification by Licensed Tradesperson: The outputs of Aris Detect are not a substitute for an on-site inspection or professional assessment by a qualified expert. You must ensure that any critical findings in the AI-generated report are reviewed and confirmed by a licensed tradesperson appropriate to the field (for example, a licensed roofer, building inspector, structural engineer, or other relevant professional) before taking action or advising a client. If you are providing a report to a property owner or other end-client, you are expected to have a suitably qualified professional verify the report’s findings. This requirement is important especially if the report will be used for significant decisions (such as insurance claims, safety assessments, or contract work). Aris Detect disclaims any liability for damages or losses that result from a failure to obtain independent professional verification of the Platform’s findings. By using the Platform, you acknowledge that no important decision should be made solely on the basis of the AI report without human expert review.

Limitation of Liability: To the maximum extent permitted by applicable law, Aris Detect’s liability to you or any third party is limited. Under no circumstances will Aris Detect be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, savings, data, or goodwill, arising out of or related to your use of (or inability to use) the Platform or reliance on its outputs, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow the exclusion of certain damages, we limit our liability to the greatest extent permitted by law. In any event, Aris Detect’s total aggregate liability for all claims arising from or related to the service or these Terms shall not exceed the amount you have paid to Aris Detect in subscription fees and credit purchases in the twelve (12) months immediately preceding the event giving rise to the claim. If you have paid no fees (for example, during a free trial), Aris Detect’s maximum liability will be AU$100. This limitation applies whether the claim is based on breach of contract, tort (including negligence), strict liability, or any other legal theory.

Non-Excludable Rights: We do not exclude or limit any liability that cannot be excluded under Australian law. In particular, nothing in these Terms is intended to exclude, restrict, or modify rights which you may have under the Australian Consumer Law or other applicable laws that cannot be lawfully limited or excluded. If any guarantee, warranty, term, or condition is implied or imposed by law and cannot be excluded (a “Non-Excludable Condition”), then we limit our liability for breach of that Non-Excludable Condition to the minimum remedy permitted by law (such as, at our option, supplying services again or paying the cost of re-supplying them). However, to the extent permitted by law, we exclude all other warranties, guarantees, conditions, or liabilities that may arise in relation to the Platform.

No Liability for Data Collection Methods: Aris Detect is not responsible for how images or data are collected for upload to the Platform. If you use drones, cameras, or other equipment to capture roof images, you must do so in compliance with all safety guidelines, aviation regulations (if drones are used), and privacy laws. Aris Detect disclaims any liability for incidents that occur during the image/data collection phase (e.g., drone accidents, property damage, or privacy intrusions). Any such activities are conducted solely at your initiative and risk.

Third-Party Claims: You agree that Aris Detect will not be liable for any claims brought against you by any third party arising from your use of the Platform, your reports, or your conduct. For example, if a homeowner or client sues you for an incorrect report or for an alleged invasion of privacy, you cannot seek contribution or compensation from Aris Detect for those claims. Your only recourse in such a scenario would be under the indemnity you provide to us (not vice versa).

Summary of this Section: Aris Detect provides a tool to assist you, but you are ultimately responsible for your use of it. We provide no warranties about the results and we limit our liability heavily. Always double-check the AI’s work and involve a licensed professional to verify critical information. By using Aris Detect, you accept that you use it at your own risk and that you will not hold us responsible for any harm or loss arising from its use beyond the narrow limits set above.

5. Third-Party Integrations Aris Detect may integrate with or allow connections to third-party services and platforms to enhance functionality (for example, connecting to drone image providers, cloud storage, customer relationship management systems, reporting tools, etc.). This section clarifies our relationship to third-party integrations and limits our liability regarding them:

‍Integration with External Services: For your convenience, Aris Detect might offer features that interoperate or share data with third-party services (collectively, “Third-Party Integrations”). Examples could include importing images from a third-party drone footage service, exporting reports to a third-party software, using mapping or satellite imagery APIs, or logging in via an identity provider. Any use of Third-Party Integrations is optional and provided as a convenience to you. If you choose to use them, you may be required to log in to or grant Aris Detect access to your account on the third-party service.

Third-Party Terms Apply: Third-party services are governed by their own terms and privacy policies, not these Terms. When you enable an integration, you are responsible for reviewing and complying with the third party’s terms of use and privacy policy. Aris Detect has no control over the content, policies, or practices of third-party platforms. For example, if Aris Detect integrates with a cloud drive service for you to upload images, the use of that cloud service is subject to its own agreement between you and the provider.

No Endorsement or Warranty of Third-Party Services: Aris Detect does not endorse or make any warranties or representations about any third-party services or integrations. We do not guarantee that any integration will function without error or indefinitely. Third-party providers may change or discontinue their service or API, which can affect the functionality of an integration. Aris Detect is not responsible for any issues caused by third-party changes or outages.

‍Data Sharing and Privacy with Integrations: If you enable a Third-Party Integration, you grant Aris Detect permission to share the necessary data with the third-party service to accomplish the integration (for example, sending an image file to a third-party application at your request). We will only share the minimum data required and will handle any personal information in accordance with our privacy commitments (see Section 3). However, once the data is transmitted to the third-party, Aris Detect cannot control what they do with it. You use integrations at your own risk, and you should only enable them if you trust the third-party service.

No Liability for Third-Party Issues: Aris Detect is not liable for any acts, omissions, errors, or breaches by third-party services. This includes, but is not limited to, any data loss, corruption, unauthorized access, or breaches of personal information that occur on the third-party side. It also includes any downtime or unavailability of a third-party service that impacts your ability to use the Aris Detect integration. For example, if a third-party mapping service has an outage or returns incorrect data, Aris Detect will not be responsible for any impact on your reports or business.

‍Independence of Services: Any dispute or issue between you and a third-party provider is a matter strictly between you and that provider. Aris Detect will not mediate or resolve disputes on your behalf, nor will any such dispute excuse your obligations under these Terms. If a third-party integration is causing problems (for instance, it’s malfunctioning in a way that harms our service’s performance), we may disable or suspend that integration for you or in general, without liability.

User Responsibilities for Integrations: You are responsible for:

-Ensuring you have valid accounts, licenses, or API keys for any third-party services you use with Aris Detect.

-Any fees or charges by third-party services (Aris Detect’s subscription fees do not cover third-party services costs).

-Providing accurate information and abiding by the third-party’s rules when using their service through our Platform.

-Disconnecting or disabling integrations if you no longer want to use them or if you cease to have rights to use the third-party service.

Limitation of Support: We will use reasonable efforts to ensure our Platform works smoothly with third-party integrations we officially support. However, we cannot guarantee to fix every issue that originates from the third-party side. Our support for third-party integrations may be limited to verifying that our Platform is sending/receiving data correctly. If a problem is determined to lie with the third-party service, you may need to contact that service’s support for resolution.

In short, while third-party integrations can add value to your experience, they come with risks outside of Aris Detect’s control. We provide these features “as-is” and without any guarantee, and we disclaim liability for issues arising from them. Always use caution and good judgment when connecting external accounts or exchanging data with third-party services.

6. Termination & Account Suspension

We hope to provide Aris Detect to you for as long as you need it, but it’s important to know that Aris Detect reserves the right to suspend or terminate your access under certain circumstances. This section explains the grounds for termination or suspension and the consequences: Termination by Aris Detect for Breach: Aris Detect may immediately suspend or terminate your account (or your access to certain features) if you violate these Terms or engage in behavior that jeopardizes our interests or those of other users. Serious violations include, but are not limited to:

Illegal or Unauthorised Use: Using the Platform for any unlawful activities, such as fraudulent inspections, invading someone’s privacy, stalking, harassment, or in furtherance of any crime. This also includes using the service in a way that violates export control laws or regulations (if applicable).

Attempt to Steal or Misuse IP: Attempting to copy, steal, reverse-engineer, decompile, or misuse Aris Detect’s intellectual property is strictly prohibited. This covers efforts to extract the source code, algorithms, AI models, or trade secrets underlying the Platform. Any attempt to gain unauthorized access to the Platform’s backend, or to scrape or download data in a manner not permitted by the functionality of the service, can result in immediate termination.

‍Interference with AI Model Training: Engaging in annotation or usage practices that intentionally or negligently feed incorrect data into the system, or otherwise degrade the quality of the AI, is grounds for termination. For example, deliberately marking annotations wrong, uploading irrelevant or garbage data repeatedly, or attempting to “poison” the dataset used by Aris Detect’s AI is prohibited. We rely on users to use the system in good faith; actions that compromise the integrity of the AI model or the service for others will not be tolerated.

‍Security Breaches: Any attempt to circumvent security measures, probe or test vulnerabilities, or gain unauthorized access to other user accounts or Aris Detect’s systems is a violation that can lead to termination and potential legal action.

Non-Payment: If you fail to pay required subscription fees or charges for credits, and do not cure such failure within a reasonable period after notice from us, we may suspend your account for non-payment. Persistent non-payment or chargebacks may result in termination of your account.

Misrepresentation and Fraud: Providing false information to Aris Detect, whether in your account signup or in the content you upload (e.g., claiming an image or report is something it isn’t), especially if done to defraud Aris or others, is a breach. Additionally, representing Aris Detect’s outputs as something they are not (for instance, claiming an AI-generated report is a government-certified inspection) in a way that could harm Aris Detect’s reputation can be cause for termination.

‍Termination by Aris Detect for Convenience: Aris Detect reserves the right to discontinue the Platform or your individual account for convenience (i.e., for any reason or no specific reason) by providing notice to you. For example, if we decide to cease operations or discontinue offering the service in your region, we may terminate accounts as needed. In such cases (which are not due to your misconduct), we will endeavor to give you advance notice and, where appropriate, refund any prepaid subscription fees or unused credits on a pro rata basis. We will not terminate for convenience in a capricious or discriminatory manner; typically this would be a business decision affecting many users or a particular service offering as a whole.

User Termination: You have the right to terminate your account or stop using Aris Detect at any time. If you wish to terminate, you should do so by using the account settings on the Platform (if available) or by contacting us directly with a termination request. Please note that terminating your account will not automatically entitle you to a refund of any prepaid fees or unused credits (see Section 2 on No Refunds). We recommend using up any report credits before termination. Upon your request, we can deactivate your account and prevent any further charges from accruing.

Effect of Suspension/Termination: If your account is suspended, you will not be able to access the Platform or certain features until the issue is resolved to our satisfaction. If your account is terminated (whether by you or by us), the following will occur:

Access Loss: You will immediately lose access to the Platform, including all data, reports, or content associated with your account (unless otherwise provided below).

Data Retention: Aris Detect may retain your uploaded data for a period of time in accordance with our data retention policy (see Section 3). If appropriate and feasible, we may provide you a window of time to download your data before termination is finalized (for example, if we terminate for convenience or if you request termination, we might allow a brief period to export your reports). However, we are not obligated to do so for terminations due to your breach.

Unused Credits/Fees: In a termination for breach (your violation of Terms), any unused report credits or remaining subscription period is forfeited. You will not receive a refund for those amounts, and we may also charge you for any unpaid fees up to the termination date. In a termination initiated by us for convenience (not due to your breach), we will calculate any prepaid amounts for services not rendered after termination and issue an appropriate refund.

Continued Liability: Termination does not relieve you of any liability or obligations arising prior to the termination. For example, our rights to seek damages, enforce indemnities, or require payment of outstanding fees survive termination. Your indemnification obligations and certain disclaimers (such as any use of data license or confidentiality obligations, if any) also survive.

Notice of Termination: We typically will send you an email or other notice of termination/suspension, stating the reason (if due to breach) and the effective date. In cases of egregious violations (e.g., criminal activity, severe misuse), termination may be effective immediately without prior notice. If you believe your account was suspended or terminated in error, you may contact us to request reinstatement, but Aris Detect’s decision will be final and at our sole discretion.

‍IP and Content Upon Termination: If your account is terminated, you must cease using any of Aris Detect’s intellectual property, including any confidential information or documentation you obtained during your use of the service. You should also destroy any confidential materials obtained from the Platform that are not publicly available or not your own content. The license you granted to Aris Detect to use your uploaded data (Section 3) will continue to the extent necessary for us to maintain business records, exercise legal rights, or support the remaining functionality of the Platform, but otherwise we will cease active use of your content after termination, except for aggregated/anonymized data as described.

‍Account Suspension for Model Integrity: In some cases, if we detect unusual patterns that suggest misuse affecting the AI model (for example, a sudden flood of obviously incorrect annotations), we may temporarily suspend certain functionalities (like further annotations from your account) to investigate. We will notify you if this happens and work with you to resolve any misunderstanding. Our goal is to protect the service for all users.

Legal Action: Certain violations (such as attempts to steal our IP or any illegal acts) may not only result in termination but also in legal action. Aris Detect reserves the right to pursue legal remedies against users who engage in unlawful conduct or infringe our intellectual property rights.

Remember: Maintaining a good standing account is simple if you use the Platform as intended, pay your subscription on time, and respect these Terms. If you’re ever unsure whether a certain action might violate the Terms, please contact us for clarification before proceeding. We value our user community and will generally provide a warning or seek to resolve minor issues collaboratively before resorting to termination, except in severe cases.

7. Governing Law & Dispute Resolution

It’s important to know which laws govern this agreement and how disputes will be handled. By entering into these Terms, both you and Aris Detect agree to the following governing law and dispute resolution provisions:

Governing Law: These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of the Platform shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law principles. If you access or use the Platform from outside Australia, you do so on your own initiative and are responsible for compliance with any local laws. However, the governing law for this agreement will still be Queensland law.

Jurisdiction: Both you and Aris Detect agree to submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any disputes that arise under these Terms or relate to your use of the Platform. Non-exclusive jurisdiction means that if you are entitled by mandatory law to bring claims in another jurisdiction (for example, if you are a consumer in another Australian state or country with certain rights), these Terms do not prevent you from doing so; however, to the extent possible, disputes will be heard in the courts of Queensland. Nothing in this clause limits Aris Detect’s right to seek injunctive relief in any appropriate jurisdiction in case of urgent need (e.g., to stop an IP infringement).

Preference for QLD Forum: We have selected Queensland as the preferred jurisdiction as it is where our operations are based (and/or where we believe the legal environment is appropriate for a technology and software contract). By agreeing to these Terms, you acknowledge that Queensland has a logical connection to this agreement. If you reside in another Australian state or territory, you may have consumer protections under your local laws, but this choice of law means Queensland law will typically apply to interpret and enforce these Terms to the extent not in conflict with any mandatory provisions of your local law.

Dispute Resolution Process: We encourage you to contact us first to attempt to resolve any concerns or disputes informally. You can reach out to our support or legal contact (provided at the end of these Terms) with a written description of your issue. We will attempt in good faith to respond and resolve the matter. If a dispute arises that cannot be resolved informally, the parties agree to consider mediation in good faith. Either party may propose to the other in writing that they mediate the dispute with the assistance of a neutral mediator. If both parties agree, the costs of mediation will be split equally (unless otherwise agreed during mediation). Court Litigation: If a dispute is not settled amicably (whether through informal negotiations or mediation), either party may pursue legal action in the competent courts of Queensland (or other jurisdiction as permitted above). Litigation should be seen as a last resort. Both parties agree that they will not bring any suit or proceeding against the other except in the courts of Queensland (subject to the non-exclusive jurisdiction note above).

Limitation on Claims: To the extent permitted by law, any claim or cause of action you might have against Aris Detect arising out of or relating to these Terms or the Platform must be filed within one (1) year after such claim or cause of action arose. If you do not file within that time, then your claim is permanently barred. (This clause does not apply to claims under the Australian Consumer Law or other statutory guarantees that by law cannot be shortened by agreement.)

‍Injunctive Relief: You acknowledge that a breach of certain provisions of these Terms (such as misuse of our intellectual property, or a breach of confidentiality, if applicable) may cause irreparable harm to Aris Detect for which monetary damages would not be an adequate remedy. In such cases, Aris Detect may seek injunctive relief (a court order to stop you from continuing the breach) in addition to any other remedies available at law or in equity, in any jurisdiction that can grant such relief.

‍International Use: Aris Detect makes no representation that the Platform is appropriate or available for use in all locations. If you are accessing the Platform from a jurisdiction outside Australia, be aware that your data (including images and personal information) may be transferred to, stored in, and processed in Australia or other jurisdictions as necessary to provide the service. By using the Platform, you consent to any such transfer and processing in accordance with our Privacy Policy and these Terms. You also acknowledge that you are responsible for compliance with any local laws affecting your usage (but these Terms will still be interpreted under Queensland law).

In summary, Queensland, Australia law governs this agreement, and disputes will generally be resolved in Queensland’s courts. We are open to working with you to resolve issues amicably, but if necessary, the legal venue will be Queensland. If you are unsure about how this choice of law or jurisdiction affects you, you may wish to seek legal advice.

8. Miscellaneous

This section includes additional important terms that don’t fall under the above categories, but which form part of the agreement between you and Aris Detect:

Entire Agreement: These Terms (along with any additional policies or documents expressly referenced herein or provided by Aris Detect, such as a Privacy Policy or specific plan terms) constitute the entire agreement between you and Aris Detect regarding your use of the Platform. They supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and proposals, whether oral or written, between us and you concerning the subject matter. No oral or written information or advice given by any party shall create any additional obligations or warranty beyond those expressly stated in these Terms.

Amendments to Terms: Aris Detect may update or modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Platform prior to the change becoming effective. The updated Terms will be indicated by an updated “Last Updated” date at the top. It is your responsibility to review any revised Terms. By continuing to use the Platform after the new Terms take effect, you agree to be bound by the revised Terms. If you do not agree to the updated Terms, you must stop using the service before the changes come into effect and, if applicable, terminate your account. No modification of these Terms by you is binding unless obtained in a written agreement signed by an authorized representative of Aris Detect.

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed (removed or limited) to the minimum extent necessary so that the remaining provisions of the Terms will continue in full force and effect. In other words, the invalid part will be cut out or interpreted in a way that is valid, but everything else in these Terms stays binding. Any provision that is found unenforceable in one jurisdiction will remain enforceable to the fullest extent permitted by law in other jurisdictions.

No Waiver: No failure or delay by Aris Detect in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power, or remedy preclude full exercise of that or any other right, power, or remedy. If we waive any provision or breach of these Terms on one occasion, it does not mean we waive it for any other occasion. Any waiver by Aris Detect of any provision of these Terms will be effective only if in writing and signed by an authorized officer of Aris Detect.

‍Assignment: You may not assign or transfer these Terms (or any of your rights or obligations under them) without our prior written consent. Any attempt by you to assign, transfer, or delegate these Terms without such consent will be null and void. Aris Detect may assign or transfer its rights and obligations under these Terms to an affiliate, or in connection with a merger, acquisition, sale of assets, or by operation of law. We will notify you in the event of any such assignment. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

Relationship of Parties: Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and Aris Detect. We are independent contractors. You do not have any authority to bind Aris Detect in any respect, nor to incur any obligation on our behalf.

‍Force Majeure: Aris Detect will not be liable for any failure or delay in performance of its obligations (excluding payment obligations) to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic events, power outages, telecommunication or Internet disturbances, acts of government, war, civil disturbance, or labor strikes. In such cases, we will make reasonable efforts to resume service as soon as practicable.

Notices: Aris Detect may send you notices under these Terms (including notices of changes to the Terms) by email to the address associated with your account, by postal mail if you have provided a mailing address, or by postings within the Platform. You may send notices to Aris Detect by email at the support/contact address provided on our website or in your account information, or by written communication sent to our registered business address (if provided in our company details). It is your responsibility to keep your contact information (especially your email) up to date in your account profile.

Headings and Interpretation: Section headings in these Terms are for convenience only and have no legal or contractual effect. Words in the singular include the plural and vice versa. The words “include” or “including” shall be read as “including, without limitation.”

Survival: Provisions of these Terms that by their nature should survive termination (such as indemnities, liability limitations, license rights granted by you to your data, governing law, etc.) will remain in effect after termination of your use or account.

Legal Protections: These Terms have been prepared to be compliant with Australian law and to provide robust legal protections for Aris Detect as a tech service provider, while also delineating user rights and responsibilities. If you are using Aris Detect as a consumer (for personal, domestic use unrelated to business), certain provisions (like parts of the liability disclaimer or indemnity) may not apply to the extent prohibited by law. In all cases, you still have the benefit of any non-excludable rights under law as noted in Section 4.

Contact Information: If you have any questions or concerns about these Terms or need to contact us for any reason, please reach out to us at:
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Aris Detect Support – support@arisdetect.com.au
Business Address: Aris Detect Pty Ltd, Suite 32, Floor 10, 320 Adelaide Street, Brisbane City, QLD 4000, Australia.